Agenda Topics

v  Effective communication – including SBAR technique.

v  Documentation

o   What and how to properly document

o   What not to document

o   How effective documentation keeps patients safe and reduces a nurse’s liability exposure

o   Utilizing event reporting as a patient safety tool

o   Read back verification

v  Chain-of-command (nursing and medical) – how and when to elicit

v  Resolving patient complaints and grievances

o   Who should contact the patient or representative?

o   How to document what transpires

v  Ethical dilemmas and available resources to resolve

o   End of life decisions and advanced directives

o   Assessing a patient’s capacity to give consent and review of the Arizona Surrogate Healthcare Decision Maker Statute

v  Nursing liability – elements of a medical negligence case

o   Medical negligence elements

o   Review of published medical malpractice cases

o   Discussion of the lessons learned from each case

v  Regulatory review including the current Scopes of Practice for RNs/LPNs and what constitutes unprofessional conduct (AZSB)

v  Delegation – what is permissible, when, and to whom (AZSB)

v  Review of the Joint Commission’s Patient Safety Goals

8 CEU’s awarded!