Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations.  Our upcoming webinar discusses how to deal with conflicts, disagreements and difficult people, and get positive outcomes.

The webinar covers the following key areas:

·         Identify the top six causes of conflict and which one produces the most problems

·         Define five conflict management styles and match each style to different conflict situations

·         Recognize the four types of difficult people that drive you crazy and how to deal with them

LEARNING OBJECTIVES

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.

WHO WILL BENEFIT

CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation  Managers and Supervisors, Team Leaders, Human Resources Professionals.

Speaker Profile: Marcia Zidle is a board certified executive coach, business management consultant and keynote speaker, who helps organizations to leverage their leadership and human capital assets.

To Register (or) for more details please click on this below link:

http://bit.ly/2QBOXA5

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